Shipping & Delivery Policy

LAST UPDATED ON: Tuesday, 1 September 2020

FREE HOME DELIVERY ALL OVER INDIA.

We are now shipping products across 17500+ pin codes in India. Except certain large home appliances like refrigerator, Air Conditions, LED TV, etc which are available for Delivery in FARIDABAD City Only.

Delivery is likely to be impacted due to the COVID-19 precautionary measures undertaken. There could be a possible delay of 24-72 hours in pickup and delivery. We regret for this inconvenience.

We appreciate your understanding in-case; our delivery partners are unable to deliver your package because of dynamic police containment in an area. Our delivery partners will try the next day again.

No-Contact Delivery

• To ensure social distancing, we have temporarily suspended the option to Cash-on-Delivery for all orders.
• Delivery Associate will place the order on your doorstep and step back to maintain a 2-meter distance.
• No customer signatures are required at the time of delivery. Our delivery partners has implemented OTP confirmation for pre-paid orders.

We look forward to serve you in the best possible way.

#FREE_HOME_DELIVERY #TWO_DAY_DELIVERY #NEXT_DAY_DELIVERY

Usually we ship the orders on the same day, orders received till 2:00 PM will be shipped on the same day, orders received after 2:00 PM will be shipped on the next working day. In any case we will ship your order within 48 hours.

For Customer living in Metros and Tier-1 cities products will get delivered within 5 working days, and for the rest of India they make take up-to 7 working days.

Delivery of products is however, limited to certain pin-code/locations. For more information on delivery locations of products, you can use the ‘Check Delivery’ option on product page OR Chat Over Whatsapp @ https://wa.me/919654230721.

You will get updated status of shipment at its each stage from order is placed to, processes to, ready to ship to, dispatch to deliver. You can track your orders through; My Account -> Orders.

Please note our shipping policy as follows:

• However in some cases, we may take longer, up to 3 working days, to ship the order.
• We ship on all week days (Monday to Saturday), excluding Sunday & public holidays.
• To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies
• While we strive hard to deliver on time, due to the load with the couriers, estimate a delay of 0-2 days.
• While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
• If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care OR Chat Over Whatsapp @ https://wa.me/919654230721, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
• Please note all items will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
• Mobilechew is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order).

NOTE: Delivery time mentioned on product, cart page or website is estimated. Actual delivery time is based on availability of product, characteristics (weight, type & size) of product, weather condition and address where product is to be delivered and courier company's rules.

In case of any queries, you can contact us at our Customer Support OR Chat Over Whatsapp @ https://wa.me/919654230721